Legal
Refund Policy
INTRODUCTION TO REFUND POLICY
Effective Date: 01.04.2026
Last Updated: 01.04.2026
At WonderTax LLP ("WonderTax", "we", "our", or "us"), we are committed to delivering high-quality professional services in the fields of taxation, accounting, compliance, business registration, payroll management, financial planning, and advisory services.
This Refund Policy explains the circumstances under which a refund may or may not be granted for services purchased through WonderTax.
By purchasing any service from WonderTax, you acknowledge that you have read, understood, and agreed to this Refund Policy.
NATURE OF PROFESSIONAL SERVICES
WonderTax primarily provides professional, advisory, compliance, filing, and consulting services.
• Unlike physical goods, our services involve:
• Professional expertise
• Time and effort of qualified personnel
• Technology infrastructure
• Research and analysis
• Government filings and submissions
• Document preparation
• Compliance monitoring
Accordingly, many costs incurred by WonderTax are non-recoverable once work has commenced.
For this reason, refunds are governed by the principles set out in this policy.
EARNED FEES
Fees paid by clients are retained in a client account until work is performed.
WonderTax earns fees progressively based on the completion of various stages of service delivery, including but not limited to:
• Client onboarding
• Document review
• Assignment of Relationship Manager
• Advisory consultations
• Tax computation
• Return preparation
• Registration application preparation
• Filing activities
• Compliance reviews
• Report preparation
• Financial planning analysis
Once a stage of service has been completed, the corresponding fee shall be considered earned and generally non-refundable.
ELIGIBILITY FOR REFUND
• Refund requests may be considered only under the following circumstances:
A. Duplicate Payment
If a client makes a duplicate payment for the same service, WonderTax may process a refund after verification.
B. Incorrect Payment
Where a payment has been made due to an evident technical or clerical error.
C. Service Not Commenced
Where no work has commenced and no resources have been allocated to the engagement.
D. Exceptional Circumstances
Any other circumstances that WonderTax, at its sole discretion, determines justify a refund.
NON-REFUNDABLE ITEMS
• The following amounts shall not be refundable under any circumstances:
• Government Fees
• Including but not limited to:
• MCA fees
• GST fees
• Stamp duty
• Trademark filing fees
• Income Tax filing fees
• Statutory charges
• Regulatory charges
• Third-Party Costs
• Including:
• Certification fees
• Professional verification charges
• Vendor charges
• External consultant charges
• Courier and documentation charges
• Earned Professional Fees
Fees already earned through work completed by WonderTax shall not be refundable.
REFUND REQUEST PROCEDURE
Clients seeking a refund must submit a written request by email.
• Refund requests should include:
• Client name
• Service purchased
• Invoice number
• Date of payment
• Reason for refund request
• Supporting documentation (if applicable)
• Refund requests should be sent to:
Email: support@wondertax.in
WonderTax may request additional information before reviewing the request.
REFUND REQUEST TIMELINE
Refund requests should generally be submitted within ten (10) days of purchase.
Requests submitted after ten (10) days may be reviewed at WonderTax's discretion.
Submission of a refund request does not guarantee approval.
REVIEW OF REFUND REQUESTS
Every refund request shall be reviewed individually.
• WonderTax may consider factors including:
• Work already completed
• Resources allocated
• Government fees incurred
• Third-party costs incurred
• Time spent by professionals
• Stage of service delivery
• Client cooperation
The final decision shall remain solely with WonderTax.
REFUND PROCESSING TIMELINE
If a refund is approved, WonderTax shall generally initiate processing within seven (7) to ten (10) business days.
• Actual credit timelines may vary depending upon:
• Banking channels
• Payment processors
• Card networks
• UPI providers
• Financial institutions
WonderTax shall not be responsible for delays caused by external payment systems.
PAYMENT GATEWAY TRANSACTIONS
• Payments made through:
• Razorpay
• UPI
• Net Banking
• Credit Cards
• Debit Cards
• Other payment gateways
may be subject to the policies and timelines of the respective payment service providers.
Refunds shall generally be credited back to the original source of payment wherever possible.
FAILED TRANSACTIONS
If a payment is debited from the client's account but the transaction fails due to technical reasons:
The amount is usually reversed automatically by the banking system.
Reversals generally occur within five (5) to seven (7) business days.
• Clients who do not receive reversal within the expected timeframe should contact:
support@wondertax.in
for assistance.
CHANGE OF SERVICE
Clients may request conversion from one WonderTax service to another.
• Where approved:
Earned fees shall be deducted.
Government fees shall be deducted.
Third-party expenses shall be deducted.
Any remaining balance may be adjusted against another WonderTax service.
Such adjustments shall be entirely at WonderTax's discretion.
CANCELLATION CHARGES
• Where cancellation is permitted under the WonderTax Cancellation Policy:
• WonderTax reserves the right to deduct:
• Earned professional fees
• Administrative charges
• Government fees
• Third-party expenses
• Technology and processing costs
before determining the refundable amount.
FACTORS OUTSIDE OUR CONTROL
WonderTax does not guarantee any specific result, approval, registration, refund, tax benefit, assessment outcome, or regulatory decision.
• Refunds shall not be granted merely because:
A government authority rejects an application.
A regulatory authority delays processing.
A client changes their mind.
A client no longer requires the service.
A filing is selected for scrutiny.
A tax refund is delayed by authorities.
Market conditions change.
These matters remain beyond WonderTax's control.
FORCE MAJEURE
WonderTax shall not be liable for delays or disruptions arising from circumstances beyond its reasonable control, including:
• Natural disasters
• Floods
• Fires
• Earthquakes
• Pandemics
• Government restrictions
• Internet outages
• Cyber incidents
• Regulatory actions
• Labour disputes
• Technical failures of government portals
Such events shall not create an entitlement to a refund.
NO WAIVER
Failure by WonderTax to enforce any provision of this Refund Policy shall not constitute a waiver of its rights.
RELATIONSHIP WITH OTHER POLICIES
• This Refund Policy should be read together with:
• Terms & Conditions
• Privacy Policy
• Cancellation Policy
• Disclaimer Policy
In the event of any conflict, WonderTax shall determine the interpretation most consistent with applicable law and the nature of the services provided.
MODIFICATIONS
WonderTax reserves the right to amend or update this Refund Policy at any time.
Updated versions shall become effective upon publication on the website.
CONTACT INFORMATION
• WonderTax LLP
Address:G-12, Ganpati Square,Marble Ind. Area Kishangarh,Kishangarh, Ajmer,Rajasthan, India – 305801
• Phone:+91 8591023450
Email:support@wondertax.in
Website:https://wondertax.in