Legal
Cancellation Policy
INTRODUCTION TO CANCELLATION POLICY
Effective Date: 01.04.2026
Last Updated: 01.04.2026
At WonderTax LLP ("WonderTax", "we", "our", or "us"), we strive to deliver professional, timely, and high-quality services to our clients.
This Cancellation Policy governs the cancellation of services purchased through WonderTax's website, payment links, client portals, email communications, invoices, proposals, or any other engagement channel.
This policy should be read together with the WonderTax Terms & Conditions, Refund Policy, Privacy Policy, and Disclaimer Policy.
By purchasing any service from WonderTax, you acknowledge and agree to the terms contained in this Cancellation Policy.
SCOPE OF THIS POLICY
This Cancellation Policy applies to all services offered by WonderTax including, but not limited to:
• Income Tax Return Filing
• GST Registration
• GST Return Filing
• TDS Compliance Services
• Accounting Services
• Payroll Services
• Business Registration Services
• Company Incorporation Services
• LLP Incorporation Services
• Trademark Registration Services
• Secretarial Compliance Services
• Financial Planning Services
• NRI Advisory Services
• Tax Planning Services
• Notice Handling Services
• Any other professional services offered by WonderTax
WHEN IS A SERVICE DEEMED TO HAVE COMMENCED?
For purposes of this policy, a service shall be deemed to have commenced when any of the following occurs:
• Client Onboarding
• Creation of client records
• Assignment of client identification number
• Creation of client portal access
• Resource Allocation
• Assignment of Relationship Manager
• Assignment of Consultant
• Assignment of Tax Professional
• Assignment of Compliance Specialist
• Document Review
• Review of documents
• Initial consultation
• Data collection
• Tax analysis
• Compliance review
• Professional Work
• Preparation of returns
• Preparation of applications
• Preparation of reports
• Financial planning analysis
• Tax planning exercises
• Compliance reviews
• Filing activities
The occurrence of any one of the above events may be treated as commencement of service.
CANCELLATION BEFORE COMMENCEMENT OF SERVICE
Clients may request cancellation before commencement of service.
• Where WonderTax confirms that:
• No work has commenced,
• No resources have been allocated,
• No government fees have been incurred, and
• No third-party costs have been incurred,
the cancellation request may be considered.
However, WonderTax reserves the right to deduct reasonable administrative and payment processing charges before determining the refundable amount.
CANCELLATION AFTER COMMENCEMENT OF SERVICE
Once a service has commenced, cancellation requests may not be accepted.
• This is because WonderTax incurs costs relating to:
• Professional manpower
• Technology infrastructure
• Compliance systems
• Internal processing
• Quality reviews
• Client servicing
Any cancellation request received after commencement shall be reviewed solely at the discretion of WonderTax.
Acceptance of such request shall not create any obligation to provide a refund.
NON-CANCELLABLE SERVICES
• The following services are generally non-cancellable after commencement:
• Tax Services
• Income Tax Return Filing
• Revised Return Filing
• Tax Planning Engagements
• Tax Computation Services
• Foreign Asset Reporting
• NRI Tax Advisory
• GST Services
• GST Registration
• GST Return Filing
• GST Notice Responses
• LUT Applications
• Business Registration Services
• Company Incorporation
• LLP Incorporation
• Partnership Registration
• Proprietorship Registration
• Trademark Registration
• MSME Registration
• IEC Registration
• Compliance Services
• Payroll Processing
• TDS Returns
• Accounting Services
• Secretarial Compliance
• Annual Filings
• Advisory Services
• Financial Planning
• Wealth Planning
• Retirement Planning
• Tax Structuring
• Business Advisory
GOVERNMENT FEES AND THIRD-PARTY COSTS
Government fees and third-party charges are non-cancellable and non-refundable.
• This includes:
• MCA filing fees
• GST fees
• Stamp duty
• Trademark filing fees
• Government levies
• Certification fees
• Professional verification fees
• Vendor charges
• Courier charges
Such amounts are paid to external authorities or vendors and cannot be recovered by WonderTax.
CHANGE OF SERVICE REQUESTS
Clients may request migration from one WonderTax service to another.
• Examples:
• GST Registration to GST Registration + Compliance Package
• ITR Filing Plan Upgrade
• Basic Compliance Package to Premium Compliance Package
Such requests shall be evaluated individually.
• WonderTax may permit adjustment of fees after deducting:
• Earned fees
• Government charges
• Third-party expenses
• Administrative costs
The decision shall remain entirely at WonderTax's discretion.
CLIENT DELAY OR NON-COOPERATION
• If a client:
• Fails to provide documents,
• Fails to respond to communications,
• Fails to provide approvals,
• Delays submission of information,
WonderTax shall not be obligated to cancel the engagement or provide a refund.
Work already completed shall remain chargeable.
WONDERTAX'S RIGHT TO CANCEL OR REFUSE SERVICE
• WonderTax reserves the right to cancel, suspend, or refuse any engagement where:
Information provided is inaccurate.
Fraud is suspected.
Regulatory concerns arise.
Legal restrictions prevent continuation.
Client conduct is abusive or inappropriate.
Required documentation is not provided.
In such cases, WonderTax may determine the refundable amount, if any, after considering work already completed and costs incurred.
CANCELLATION REQUEST PROCEDURE
Cancellation requests must be submitted in writing.
• Requests should include:
• Client Name
• Service Name
• Invoice Number
• Date of Purchase
• Reason for Cancellation
• Requests may be submitted to:
Email: support@wondertax.in
WonderTax may request additional information before reviewing the request.
REVIEW OF CANCELLATION REQUESTS
All cancellation requests shall be reviewed individually.
• Factors considered may include:
• Stage of service delivery
• Time spent by professionals
• Resources allocated
• Government fees incurred
• Third-party costs incurred
• Client cooperation
The final decision shall remain solely with WonderTax.
RELATIONSHIP WITH REFUND POLICY
Approval of a cancellation request does not automatically entitle a client to a refund.
Any refund arising from an approved cancellation shall be governed exclusively by the WonderTax Refund Policy.
Where there is any inconsistency between the two policies, WonderTax shall interpret them in a manner consistent with applicable law and the nature of the services provided.
FORCE MAJEURE
WonderTax shall not be liable for cancellation, delays, interruptions, or inability to provide services due to circumstances beyond its reasonable control, including:
• Natural disasters
• Floods
• Earthquakes
• Fires
• Pandemics
• Cyber incidents
• Internet outages
• Government restrictions
• Regulatory actions
• Technical failures of government systems
Such circumstances shall not create an entitlement to cancellation or refund.
NO WAIVER
Failure by WonderTax to enforce any provision of this policy shall not constitute a waiver of its rights.
MODIFICATIONS
WonderTax reserves the right to modify or update this Cancellation Policy at any time.
Updated versions shall become effective immediately upon publication on the website.
CONTACT INFORMATION
• WonderTax LLP
Address:G-12, Ganpati Square,Marble Ind. Area Kishangarh,Kishangarh, Ajmer,Rajasthan, India – 305801
• Phone:+91 8591023450
Email:support@wondertax.in
Website:https://wondertax.in