Refund Policy

Introduction to Refund Policy

When a payment of fee is made to Wondertax, the fees paid in advance are retained in a client account. Wondertax earns the fees upon working on a client’s matter.

Wondertax earns fee at different rates and stages depending on the completion of various milestones such as providing client portal access, assigning a relationship manager, obtaining DIN, filing forms, etc.

Refund cannot be provided for earned fees because resources and man-hours spent on delivering the service are non-returnable.

Refunds or credits cannot be issued for money paid to government entities such as filing fees or taxes, or to any third parties involved in processing your order.

Under any circumstance, Wondertax shall only be liable to refund up to the fee paid by the client, and all refund requests will be accepted solely at Wondertax’s discretion.

Procedure for Requesting Refund

Refund requests can be initiated by sending a request email or by contacting our support number.

All refund requests must be made within 10 days of purchase. Requests made after 10 days will not be accepted.

Refund processing will be completed within 2 to 3 weeks after receiving all required information such as reason for refund and bank details.

The decision to approve or reject a refund is solely at the discretion of Wondertax and is reviewed on a case-by-case basis.

Change of Service

If you wish to change your purchased service to a different service, you must submit the request within 10 days of purchase.

The purchase price of the original service, minus the earned fee and any fees paid to government entities or third parties, will be credited to your Wondertax account.

The credited amount can be used toward any other Wondertax service.

No cancellation fee applies for change of service requests.

Standard Pricing

Wondertax follows a standard pricing policy where no additional service fee is requested under any circumstance.

However, this policy does not apply to increases in government fees or costs incurred by clients for legal documentation or re-filing of forms due to rejection or resubmission.

Wondertax is not responsible or liable for any additional costs incurred by the client for completion of the service.

Factors Outside Our Control

Wondertax cannot guarantee the results or outcomes of any specific procedure. For example, government authorities may reject a trademark application for legal reasons outside Wondertax’s control.

Government backlogs or issues with government platforms such as MCA, Income Tax, GST, or FSSAI portals may cause long delays.

Wondertax also does not guarantee results of services rendered by Associates on the Nearest.Expert platform, as they are not employed by Wondertax.

Delays caused by government processes or platforms are not eligible grounds for a refund.

Force Majeure

Wondertax shall not be considered in breach of its refund policy or in default under any service terms due to events beyond its reasonable control.

Such events include but are not limited to natural disasters, acts of God, epidemics, war, terrorism, labor strikes, court orders, changes in law, or any other Force Majeure Event, whether foreseen or unforeseen.

In the event of a Force Majeure Event, Wondertax shall not be liable for any delay, interruption, or cessation of service performance.

Cancellation Fee

Wondertax incurs costs, manpower, technology resources, and effort to deliver services; therefore, the guarantee only covers dissatisfaction caused by Wondertax—not changes in your personal situation.

If you request Wondertax to hold the processing of a service, the fee will be held in your account until you instruct us via email to resume.

Before issuing any refund, Wondertax reserves the right to make its best effort to complete the service.

If you are not satisfied with the service, a cancellation fee of 25% plus the earned fee and government fees will be applicable.

For change-of-service requests, the cancellation fee does not apply.

In all cases, the final decision regarding refund amount or eligibility rests solely with Wondertax.